projectionUnder the guidance of the enterprise development strategy objectives, on the basis of understanding the enterprise development strategy objectives and business planning, diagnosis, analysis, evaluation of enterprise management and IT situation, optimization of enterprise business processes, combined with the industry information technology experience and the latest information technology development trends, put forward the vision, objectives and strategies of enterprise information construction, the formulation of enterprise information system architecture, determine the logical relationship between the various parts of the information system,As well as the specific information system architecture design, selection and implementation strategy, the overall planning of information objectives and content, comprehensive and systematic guidance of the process of enterprise information, coordinated development of enterprise information technology application, timely meet the needs of enterprise development, and effective and full use of enterprise resources to promote the realization of strategic objectives of enterprises, to meet the needs of sustainable development of enterprises.constructAccording to the enterprise to develop IT development route, to help establish the enterprise IT rules and regulations, regulate the operation process. Build an enterprise infrastructure platform, build disaster tolerance, and backup scenarios to minimize downtime due to downtime. Balance the need to reserve development space and the principle of good enough, for enterprises to choose suitable for their own characteristics of the application, through the gradual establishment of information systems to enhance the competitiveness of enterprises.EOMSRoutine maintenance: Dedicated service by a fixed engineer to solve problems quickly, remotely and on-site. Prevention work: focus on proactive rather than forget to make up for the sheep, do a good job of prevention, regularly update patches, upgrade the virus library, monitor the health of the system. Disaster-tolerance backup: Asset management: to help manage IT hardware, software, information assets, track asset changes, help manage other IT vendors in the enterprise.IT outsourcing for the benefits and advantages of enterprises.IT outsourcing is a business in a traditional industry that outsources part or all of its operations to a professional IT company without the need for IT or downs downs. For an enterprise, the benefits of IT outsourcing are self-evident. Professional division of labor brings efficiency improvement and cost compression, which has been fully verified in various industries in the past. According to the agency's research, IT outsourcing services will save enterprises significant IT operating costs and increase the capabilities and quality of IT systems by 15%.The benefits of IT outsourcingOn the whole, outsourcing can bring the following benefits：（1） Cost reduction: Economies of scale are effective in equipment procurement and the efficiency of the use of professionals. （2） Business Improvement: Outsourcing IT functions to experienced professional management allows the company's management to focus on its core business. （3） Avoid resource shortages: Avoid IS\/IT resource shortages to keep up with technological changes and the pace of enterprise development.。 （4） Cost control: By creating customer\/contractor relationships, focus on cost control, especially those activities whose costs were often overlooked by those who previously had their own internal execution. The profit of IT outsourcingFull use of the network and e-commerce technology, can undoubtedly make enterprises stand out in the competition. Choosing IT outsourcing and related consulting services enables organizations to:（1）Focus on the main business of enterprises, improve competitiveness. （2）Enterprise's IT work from process management to results management, can give full play to the enterprise's investment in hardware and software. （3）Businesses don't have to train IT staff endlessly, and they don't have to worry about brain drain, saving on human resources and management costs. Successful IT outsourcing implementations can:（1） Reduce costs and improve office efficiency and quality;（2） Reduce the occurrence of IT system failures; （3） Avoid the flow of network managers to bring IT system instability to enterprises; （4） To ensure that the enterprise network system is always in good working condition, and let the system be reasonably optimized and upgraded in a timely manner; （5） To reduce operating costs for enterprises to bring economic benefits; Outsourcing service processes.Outsourcing service processes. “IT outsourcing services outsourcing.”The service process consists of three stages.The first stage is “information environment research”.At this stage, the company's network equipment, computers, servers, office equipment, software usage will be detailed research and records. This process helps engineers reduce the service time required for future door-to-door troubleshooting, and after the Information Environment Survey, the two-letter service engineer submits a list of relevant documents. The specific work is as follows:• Establish a comprehensive hardware and software file, including number, purchase time, warranty period, detailed hardware configuration and support information; • According to the device hardware configuration, establish the driver library of each device; • Establish network maintenance documents, including network diagrams, specific configuration instructions for network devices (switches, routers, and servers), etc. • The establishment of software user manuals, mainly some special and specialized software installation process; • establish a labeling system, and equipment number one-to-one correspondence, to avoid the use of changes caused by management confusion; • Establish an SLA protocol. The second stage is“renovation recommendations”This stage can easily be ignored by the vast number of companies. Most enterprises' IT management is disorderly, low-level, many enterprises have built the basic network, although they can already use the most basic network application services, such as: file sharing, broadband access sharing, printer sharing, etc., but due to the lack of attention to network security, data backup, rights management, good operating practices, causing IT equipment failures and network failures frequently occur, seriously affecting work efficiency, frequently into troubleshooting after-the-fact processing, can not be done to prevent failures.At this stage, we will be based on the business needs of enterprises and equipment conditions tailored to effective transformation proposals, really do not know. The specific work is as follows:• Establish or improve rights management policies, group employees, and assign different file access rights to different groups; • Establish or improve a unified virus protection system; •Establish or improve the data backup and recovery system; • Establish or improve a rapid system recovery system; After the transformation proposal, the double letter service engineer will submit the transformation proposal document: the existing situation and hidden danger analysis, the specific plan of rectification. The third stage is 'day-to-day support'• Provide appropriate services in accordance with SLA protocols when problems arise to help customers resolve them.• Record symptoms of the problem, workarounds, etc. into the HelpDesk system for future maintenance. • Regular inspections of the system to record health into the HelpDesk system. • Regularly update hardware and software equipment files and IT outsourcing services reported to enterprises. During the support phase, businesses enjoy both our 1+1 and optional spare parts services. We will strictly abide by the relevant service time and quality of service commitment, which really relieves you of your worries. professionalism• Customer enthusiasm and respect, pay attention to maintain the company's image, reflect professionalism, establish a professional image of technical support. • Be confident in yourself and use that confidence passionately to infect your customers. • Ask, listen carefully to customer feedback, and let them know you're listening. Being a good listener can help us better understand our customers' problems. • Always based on facts and do not make short promises to customers. The impact and changes should be clearly addressed to the customer before action is taken, so that the customer can make the right decision. • Don't argue with our customers. Don't blame our customers or competitors. Always be sensible, even if you are treated unequally or unreasonably. • Don't attack competitors and their products and business actions. Don't brag and make unfounded conclusions like superior to your competitors. Whether others are competitors, partners, or customers, don't say negative things about your company. • Don't rush out of the scene, do a good job of recovery, restore the moving items to their original condition and clean up the garbage left at the site. Technology• Before going to the site, make sure that the customer is ready to implement the information and equipment required for the service, collect as much information as possible about the problem, understand the customer's system and network configuration, and avoid premature conclusions about the problem.• Plan each step of the way to the customer's system in detail. Fully assess its possible impact on the customer's system and pass the test in advance in the test environment, as permitted. • Do not delete or modify any of the customer's files and configurations on your own, and take steps such as backup before taking any action on the customer's system so that the operation can be restored if necessary. • For irreversible operations, the impact and consequences must be fully considered and the customer's express consent must be obtained before they can be carried out. • Instead of first recommending that the customer re-install the system, try other possible fixes first. safety• Before serving, we should be aware of the customer's company's it management regulations, and comply with the regulations.• Before contacting the customer's computer system, prompt the customer not to tell any account password, and ask the customer to collect any password information posted in a prominent place. When access to the customer's system is required, ask the customer to enter the password on his behalf. If you need to log in frequently, you can also ask the customer to establish a temporary account number or password that complies with the account security policy. • Avoid staying alone in the customer's room or at the computer's edge. • When the service is complete, prompt the customer to change the relevant password for their computer system. • The customer's consent should be sought first to connect the computer, personal digital assistant, mobile storage device, etc. to the customer's environment due to operational requirements. • Do not browse the contents of customer computer files. • Files are not copied from the customer network or sent to the Internet, nor are files belonging to the company copied to the customer network. • If you need to install some tools or start services during the process of resolving the problem, remove them or stop unnecessary services after the problem is resolved. Service safeguards1.ObjectiveQuality of service guarantee is an integral part and an important part of quality management. Only by establishing perfect service quality safeguards can we standardize service behavior, ensure service quality, improve service level, establish a good social image of our division, and strengthen our competitiveness.In accordance with the principles of management science, sound system and service specification, the following IT outsourcing service quality safeguards to ensure that the delivery of services is good, stable and consistent. 2.The content of the service safeguards• 1、Establish internal communication channels, regularly put the local engineers submitted on the troubleshooting and service process summary, and its experience summary, with technical highlights of the case in the form of an electronic newspaper to each engineer. Share an internal knowledge base so that individuals have collective knowledge.• 2、Two levels of technical support mechanism, front-line engineers found that the problem could not be resolved, the problem was submitted to the company's senior engineers. Senior engineers still can not solve, according to the actual situation to consider seeking manufacturers support. • 3、Strengthen staff quality training, regular technical and service awareness of engineers around the training and assessment, to ensure that the overall quality of service engineers to meet service requirements. • 4、Engineers each door-to-door service requirements to ask customers to fill out a service form, the service evaluation. And random return visits to customers, collect satisfaction samples, supervision of the service of engineers. • 5、Economic aspects, customer satisfaction, problem-solving time, one-time problem-solving ratio as the assessment criteria for engineers, the results of the assessment and year-end bonuses and salary treatment linked to stimulate the enthusiasm of engineers. Spiritual aspects, take evaluation praise, star service personnel publicity and other means to stimulate the enthusiasm of engineers. • 6、Set up a complaint telephone measures, someone to follow up the customer's complaint until the customer is satisfied with the answer. • 7、Develop door-to-door service process specifications and codes of conduct for engineers, requiring engineers to master.
If you don't have a large number of corporate computers（< 50），Computer network, telephone network, copy printing, access to attendance, business software one is also quite a lot!
Choose full-time IT? Insufficient workload, limited technical capacity, limited career development space, stability can not be guaranteed ... ... You can choose from our single service or monthly package. Single emergency services. We can offer flexible single-service services in the form of: - 5 days x 8 hours x 1 hour service（weekly 5days，8 hours working hours, 1 hour on site.） - 5 days x 8 hours x 2 hours service（weekly 5days，8 hours working hours, 2 hours on site.） - 5 days x 8 hours x 8 hours service（weekly 5days，The fault is door-to-door service the next day.） |